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Terms of Service

Last updated: June 18, 2026

1. Acceptance of terms

By accessing or using Trust Reputation (“the Service”), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service.

2. Our services

Trust Reputation provides reputation management and customer feedback services. We design and operate compliant outreach campaigns that invite your verified customers to share their own authentic feedback on leading review platforms.

3. Acceptable use

The Service must only be used in compliance with all applicable laws and the published guidelines of the review platforms you target. You agree that you will not use Trust Reputation to:

  • Purchase, sell, exchange, solicit or post fake or fabricated reviews
  • Offer money, discounts, gifts or any incentive in exchange for a review
  • Filter customers by sentiment before sending outreach (review-gating)
  • Impersonate any person or business, or upload contact lists you do not have permission to use
  • Send outreach to people who did not actually use your product or service

We reserve the right to suspend or terminate any account that violates this section.

4. Customer responsibilities

You are responsible for the accuracy and lawful basis of any customer contact data you provide to us. You confirm you have collected the appropriate consent under applicable communication laws (including TCPA, GDPR, PECR and equivalent) before authorizing outreach to be sent.

5. Billing & cancellation

All plans are billed monthly in advance and can be cancelled at any time. See our Refund Policy for details on cancellations and refunds.

6. No guarantee of specific results

Reviews are written by real customers at their own discretion. We do not, and cannot, guarantee a specific number of reviews, ratings, ranking changes or business outcomes. Any forward-looking statements are illustrative only.

7. Intellectual property

The Trust Reputation name, brand, website, dashboard and content are owned by us and protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the Service for your own business.

8. Third-party platforms

Trust Reputation is an independent service and is not affiliated with, endorsed by, or sponsored by any third-party review platform. All trademarks and brand names referenced on this site are the property of their respective owners.

9. Disclaimer

The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, to the maximum extent permitted by law.

10. Limitation of liability

To the maximum extent permitted by law, Trust Reputation will not be liable for any indirect, incidental, special, consequential or punitive damages. Our total aggregate liability for any claim arising out of or related to the Service shall not exceed the amounts you paid us in the three (3) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Trust Reputation from any claims, losses or damages arising out of your violation of these Terms or your misuse of the Service.

12. Termination

We may suspend or terminate access to the Service at any time if you breach these Terms or for any other reason at our reasonable discretion.

13. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute shall be resolved in the competent courts of India.

14. Changes

We may update these Terms from time to time. Continued use of the Service after updates constitutes acceptance of the revised Terms.

15. Contact

Questions? Email support@trustreputation.com or WhatsApp +91 72649 00001.